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AI agents for recycling & resource management

Answers the call.
Does the work.

We’re building AI agents that take the payment, log the missed bin, book the job and update the account, then follow the work through to a verified outcome. Voice customer service comes first.

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Sample calls are scripted and synthesised. Callers, names, amounts and references are fictional.

    Take a payment · First offering

    Agent Thanks for calling. You're through to the virtual assistant. How can I help today?

    Caller Hi. I'd like to pay my bill, please.

    Agent Of course. Could I have your account number, please?

    Caller It's 224091.

    Agent Thanks. And the full name on the account?

    Caller Conor Doyle.

    Agent Thanks, Conor, you're verified. Your balance is €48.60, from your September bill. Would you like to pay that in full?

    Caller Yeah, the full amount.

    Agent Grand. I'll open our secure payment line now. Enter your card number on your keypad. I won't hear it, and I'll be right here.

    Secure payment line: The card number is entered on the keypad. The agent can’t hear it.

    Agent That's gone through. €48.60 is paid, and your payment reference is P7315. It'll show on your account once it's posted. Is there anything else I can help with?

    Caller No, that's all. Thanks a million.

    Agent Thanks for calling, Conor. Have a good day.

    Missed collection · First offering

    Agent Thanks for calling. You're through to the virtual assistant. How can I help today?

    Caller Hi. My bin wasn't collected this morning.

    Agent Sorry about that. I can log it for you. Could I have your account number, please?

    Caller It's 306194.

    Agent Thanks. And the full name on the account?

    Caller Niamh Walsh.

    Agent Thanks, Niamh, you're verified. Which address was missed?

    Caller 40 Church Road.

    Agent So that's a missed collection at 40 Church Road, due this morning. Will I send that to the collections team?

    Caller Yes, please.

    Agent Done. The collections team has it, and your reference is 4821. I can't promise a collection time until they confirm one. Is there anything else I can help with?

    Caller No, that's great. Thanks.

    Agent Thanks for calling, Niamh. Have a good day.

    Talk to a person · First offering

    Agent Thanks for calling. You're through to the virtual assistant. How can I help today?

    Caller Hiya. I'm moving house next month, and I want to sort out me account.

    Agent No problem. Could I have your account number, please?

    Caller 518207.

    Agent Thanks. And the full name on the account?

    Caller Declan Murphy.

    Agent Thanks, Declan, you're verified. I can't make account changes on this call, but someone on our team can. Will I put you through?

    Caller Yeah, go on.

    Agent Grand. Putting you through now.

    Closing the loop · Planned capability

    Agent Hi, is that Niamh Walsh?

    Caller It is, yeah.

    Agent Hi, Niamh. It's the virtual assistant from your recycling service, following up on the missed collection you reported this morning. The crew collected your bin at 11:52, and it's recorded on your account.

    Caller Oh, brilliant. Thanks for letting me know.

    Agent You're welcome. Reference 4821 is now closed. Have a good day.

    Why we’re building CircularOS

    The work behind every call

    A customer call is never just a conversation. It’s an account to check, a payment to take, a job to book, a crew to reach and proof that the work was done. Today, your people carry every one of those steps by hand. We’re building agents that carry them through.

    What the agent does

    Not just answers.
    Actions, carried through.

    Choose a call. See what the agent does while the customer is on the line, and what we’re building it to do after they hang up.

    Payments

    “I’d like to pay my bill, please.”

    Of course. Let’s verify your account first.

    On the call First offering

    1. Verifies the callerAccount number and name
    2. Reads the balanceFrom your billing system
    3. Confirms the amountBefore any payment is taken
    4. Opens the secure payment lineCard details never reach the agent
    5. Confirms the paymentWith a reference from the payment service

    After the call Planned

    1. Checks the payment is postedMatched to the account in your system

    Missed collections

    “My bin wasn’t collected this morning.”

    Sorry about that. I can log it for you.

    On the call First offering

    1. Verifies the callerAccount number and name
    2. Reads the request backAddress and collection day
    3. Submits it to your systemOnly after the caller agrees
    4. Gives a referenceWithout promising a collection time

    After the call Planned

    1. Plans the recoveryYour planner approves the change
    2. Sends the job to the crewAnd confirms they accepted it
    3. Matches the bin lift to the jobEvidence decides it’s done
    4. Tells the customerThen closes the case

    Billing questions

    “Why is my bill higher this month?”

    I’ll check your plan and invoice before explaining the charges.

    On the call First offering

    1. Verifies the callerBefore any account details
    2. Reads the plan and invoiceFrom your billing system
    3. Explains the chargesUsing the actual invoice
    4. Records the enquiryIn your existing system

    After the call Planned

    1. Sends disputes for reviewTo the right team, with the call recorded

    Collection days

    “Which bin goes out this week?”

    Let me check the schedule for your address.

    On the call First offering

    1. Finds the addressOn the caller’s account
    2. Checks the scheduleFor that address and week
    3. Explains what goes outFrom your approved sources only

    After the call

    Nothing to chase. The question is answered on the call.

    Handover

    “I’m moving house next month.”

    Someone on our team can change that. Will I put you through?

    On the call First offering

    1. Verifies the callerAccount number and name
    2. Recognises what it can’t doAccount changes need a person
    3. Offers a personAnd waits for the caller’s yes
    4. Puts them throughWith the call recorded

    After the call Planned

    1. Makes the change, with approvalMoves and account changes, end to end

    Planned Also on the roadmap: bin deliveries and bulky collections, booked end to end.

    The CircularOS platform

    One platform for
    the whole operation.

    Create the job. Update the record. Chase the next step. We’re building an agent-native platform to carry out the routine work between your teams and systems, with your people setting the rules and handling the decisions that need them.

    Customer serviceScripted sample

    “I’d like to pay
    my bill, please.”

    Of course. Let’s verify
    your account first.

    Verify. Confirm the amount. Secure payment. Receipt.

    Voice customer service First offering

    Turn the call into an action.

    Take payments, log missed collections and answer account and service questions. Take supported, authorised actions in your existing systems, confirm the result and give a person the context when they need to step in.

    PaymentsMissed collectionsHuman handover
    Explore voice
    Recovery planningConcept illustration
    Depot Recovery stop
    Vehicle capacityAccessTime windows

    Custom AI routing Planned

    Plan for the day. Adapt to the real world.

    Custom routing and optimisation for regular rounds and recovery work, shaped around your vehicles, crews, capacity and service constraints. Give planners AI-assisted options when the day changes.

    Regular roundsRecovery planningPlanner approval
    Explore routing
    Service accountExample workspace
    HistoryServicesNext steps
    Collection enquiry
    Find the follow-ups that need me.

    AI-native CRM Planned

    Customer context.
    Ready for action.

    Bring customers, sites, contracts and service history together. Have agents update cases, create follow-up tasks and carry approved changes through the account.

    Explore CRM

    Today’s priorities

    Check service evidence
    Review recovery optionsYou
    Confirm the next step

    Daily operations Planned

    Keep work moving.
    After the call.

    Create approved jobs, chase missing information and follow up on overdue work. Keep each task moving towards a confirmed outcome, bringing exceptions to the right person.

    Explore operations
    Field eventService record

    Evidence with the right context.

    Physical intelligence Planned

    See what happened.
    Know what needs attention.

    Connect vehicle, camera and sensor events to the job. Help teams investigate exceptions and verify service with evidence from the field.

    Explore physical AI
    Service completed
    Check contract
    Prepare billing update

    Commercial & finance Planned

    Connect the work
    to the account.

    Match completed work to the contract, prepare billing updates and carry approved changes into the account. Have agents chase missing evidence and flag commercial exceptions for review.

    Explore commercial workflows

    Voice is our first offering. CRM, routing, operations and physical intelligence are planned modules, introduced in separately agreed phases.

    Built to be trusted with the work

    The habits of your
    best people. Built in.

    Your best customer-service people check who they’re speaking to, confirm the details, never promise what they can’t see and know when to pass a call on. The agent is built around the same habits, and your rules decide where each one applies.

    Checks before it shares.

    Account details stay private until the caller passes your verification checks.

    Reads back before it acts.

    The caller confirms the amount or the details before anything is submitted.

    Only says what’s true.

    Logged is not collected. The agent reports what your systems confirm, and no more.

    Hands over when it should.

    Requests outside the agreed scope go to your team as soon as the caller agrees.

    Concept image of a collection vehicle and resource recovery depot
    Vehicle & service context
    From real-world events to useful contextConcept imagery

    A physical AI company Our direction

    Your business doesn’t
    stop at the screen.

    Neither should its intelligence. CircularOS is being built to connect the office with vehicles, crews, containers and facilities—so what happens in the field can inform what happens next.

    Evidence, connected
    Link camera and sensor events to the relevant job, site or vehicle.
    Exceptions, understood
    Bring useful context to missed service, access problems and operational changes.
    People, in control
    Support investigation and decisions, with clear authority for actions that affect the operation.

    Designed to help your people

    More time for the work
    that needs your judgement.

    AI can prepare the context, carry routine work between teams and keep track of the next step. Your people set the priorities, approve important changes and handle the exceptions.

    01 / Customer teams

    Help without the hunt.

    Bring the account, service history and next action together. Spend less time retyping conversations or asking customers to repeat themselves.

    02 / Operations & planners

    A clearer day ahead.

    See work that needs attention and planning options that respect real constraints. Keep crews, vehicles and customer promises connected.

    03 / Owners & commercial teams

    Follow the whole job.

    Understand where work is waiting, what was completed and what needs a commercial decision—from the first enquiry to the account update.

    Start with what you have

    Works with the systems
    you already use.

    Start with voice connected to your existing customer and operational systems. Agree the supported records and actions, then introduce further modules when they fit your business. A new CRM is not required for the first service.

    Talk through your setup
    1. 01

      Use the right records.

      Connect the customer, account and service information your team already relies on. Confirm the available interfaces before promising an action.

    2. 02

      Work within your rules.

      Set permissions, confirmations and escalation points for each workflow. Route changes, contract exceptions and other consequential decisions need the right authority.

    3. 03

      Check what actually happened.

      Confirm acceptance in the relevant system and keep a reviewable history. An attempted update or an unconfirmed recovery is still work to resolve.

    A practical starting point

    Start focused.
    Build from there.

    What is CircularOS?

    CircularOS is building an AI operations platform for recycling and resource management companies. Voice customer service is the first offering: agents check information, take approved actions in existing systems and record the result. CRM, custom routing, daily operations and physical AI are on the platform roadmap.

    Are the sample calls real recordings?

    No. They are scripted and synthesised for this website and follow the steps our voice agent takes: verification, read-back, submission and handover. The callers, names, addresses and references are fictional. The follow-up call is a planned capability.

    Can the agent take payments?

    Yes, through a secure payment service your operator has qualified. The agent confirms the amount, opens the secure line for the card details, which it never hears, and reports the result from the payment service. Taking payments is switched on only once the payment path, data handling and fallback are agreed.

    Can we start with voice customer service?

    Yes. The initial offering focuses on missed collections, account and payment enquiries, service information, approved actions and human handover. The call journeys and integrations are agreed for your operation.

    What happens after the call?

    The call should leave a confirmed system result or a clear handover, with the request, actions taken and outstanding work recorded. The wider platform is being built to follow that work through: check job status, chase missing information and bring exceptions back to your team. Creating a job is not proof that a collection happened. Explore the voice service and planned operational follow-up.

    Would we have to replace our CRM?

    No. The first voice service works with supported connections to your existing systems. The AI-native CRM is a future, separately scoped product that can be considered when it suits your business.

    Will AI change routes or dispatch work on its own?

    The routing and operational modules are planned capabilities. The intended approach is to prepare options against your constraints and apply your approval rules. A suggestion does not become a dispatch instruction without the required authority and system acceptance.

    What can we discuss in a demo?

    Start with your customer-service journeys and current systems. We can also work through the wider platform direction, including CRM, custom routing and daily operations, and identify which future use cases would be useful to your team.

    Let’s talk about your operation

    What’s your team
    still doing by hand?

    Show us the steps, the systems and the follow-up. Let’s find a practical place to start.

    Book a demo